Director of Volunteers

Essential Duties and Primary Job Purpose

Responsible for the recruitment, training and supervision of volunteers to assist employees in the efficient running of the facility. Maintains volunteer records and coordinates volunteer schedules, prepares department reports and budget, and liaisons with community to attract volunteers.

Representative Tasks & Major Responsibilities

  1. Organizes and conducts the orientation and training of volunteers making sure all aspects of the training are in accordance with the organization’s mission and philosophy. Updates training materials and programs as needed and alerts volunteers to relevant education opportunities.
  2. Develops and implements strategies to recruit volunteers. Responds to inquiries regarding the volunteer program. Interviews and screens potential volunteers.
  3. Maintains volunteer personnel records noting special skills and interests. Records volunteer duties and hours donated and notes incidents and injuries. Prepares operational reports on volunteer activities. Prepares budget reports as directed by supervisors.
  4. Matches volunteers to appropriate jobs seeking to fulfill the needs of the organization as well as the individual. Prepares and distributes calendar of volunteer job assignments and monitors compliance by volunteers. Regularly surveys staff to reassess needs for volunteer assistance and updates job assignments as needed.
  5. Supervises volunteers in performance of duties providing them continuous feedback, periodic performance evaluations and special guidance when requested or required. Conducts recognition programs to honor volunteers. Assists in resolving disputes and terminates volunteers not fulfilling the required duties.
  6. Confers with special events chairpersons to determine appropriate volunteer jobs. Recruits volunteers for events and prepares work assignments. Supervises volunteers at event.
  7. Confers with facility staff concerning administration of volunteer program and with other volunteer directors of non-profit organizations to keep abreast of innovative management techniques.
  8. Liaisons with community organizations and businesses to promote the organization’s mission and expand the potential volunteer base. Fulfills speaking engagements and prepares media releases when appropriate.
  9. Publishes a newsletter for volunteers with relevant information on the organization and animal welfare issues. Regularly updates volunteer handbook, job descriptions and department forms as needed.
  10. Manages volunteer office and oversees the maintenance of office machinery and equipment. Is responsible for remaining current in general office technology. Trains volunteers to use office and specialized equipment when appropriate.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty and task satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

  1. Demonstrated knowledge of supervisor techniques for volunteers, motivation and decision-making techniques. Skill in teaching and mediating disputes and solving problems.
  2. Demonstrated program management knowledge to include budgeting principals and procedures, skill in developing training materials. Ability to organize and conduct training sessions.
  3. Skill in identifying the strengths and weaknesses of volunteers and building alliances with community organizations.
  4. Knowledge of effective interviewing techniques.