Essential Duties and Primary Job Purpose
Responsible for coordinating and supervising all organization employees, departments and activities under the policies set by a governing body. Develops and implements budgets, policies, procedures and strategies to deliver responsible animal care and effective, courteous animal services to the community. Serves as facility spokesperson in the community.
Representative Tasks & Major Responsibilities
- Is responsible for the development and oversight of all facility departments and programs. Insures all animal care programs are administered humanely. Oversees the hiring, supervising, evaluating, disciplining, training, development and termination of all facility personnel. Ensures the implementation of personnel training programs that help staff accomplish their goals and maintain a working environment that attracts and retains quality people.
- Is responsible for preparation of the operating budgets and accountable for all expenditures. Reviews and approves all department budgets. Oversees bank, savings and investment accounts and retirement and capital funds. Insures investments are managed by reputable agents.
- Maintains records showing business transactions, inventories and tax information. Uses Internet and a variety of computer software programs to analyze statistical data to develop new strategies, figure projections, determine trends and prepare reports.
- Responds to complaints about employees, volunteers and facility procedures. Assists customer service representatives when dealing with difficult situations and resolves problems of a unique or sensitive nature. Responds to community concerns regarding animal issues.
- Develops long-range plans and strategies. Ensures that all policies, plans and programs are regularly reviewed and modified in an efficient manner. Stays abreast of current animal welfare issues as well as the changing needs of the community. Assures the shelter philosophy and mission are relevant and practiced throughout the organization.
- Meets with shelter management team on a regular basis to review reports, procedures, problems and discuss new strategies. Attends meetings of employees as necessary. Meets with union representatives and negotiates contracts for union employees.
- Meets regularly with the board of directors or governing body to present reports and apprise them of important issues, problems and new ideas. Seeks their input and approval on salary reviews and annual budget. Assists the various committees with their specific assignments. Serves as liaison between the governing body and facility staff.
- Represents the shelter as the chief spokesperson. Seeks out and maintains community contacts with government officials, agencies, civic groups, organizations, and the media. Attends pertinent workshops and seminars, maintains membership in professional organizations and networks with other executive directors.
- Is responsible for the oversight of the organization’s fund raising programs. Fosters beneficial relationships with patrons, businesses and foundations. Is available to meet with potential donors to explain the shelter’s mission, philosophy and long-range plans. Provides opportunities for community support through volunteering and donations.
- Demonstrated supervisory knowledge including principles and techniques of effective supervision. Knowledge of supervision techniques. Knowledge of decision-making techniques. Knowledge of union contracts and relevant labor issues and skill in mediating disputes, conflicts and grievances. Ability to establish and maintain a respected leadership role. Ability to effectively delegate authority while retaining control. Ability to promote interdepartmental cooperation.
- Program management knowledge to include knowledge of business management practice, basic statistical methods, knowledge of contract negotiations and writing and fundraising techniques. Skill in strategic planning.
- Budgeting and financial knowledge to include basic investment procedures, fiscal and budgetary practices and basic accounting procedures.
- Strong interpersonal relationship skills to include building alliances with community organizations and agencies, establishing and maintaining relationships with patrons, foundations and local businesses and ability to supervise staff.
To perform this job successfully, an individual must be able to perform each essential duty and task satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.